Privacy Policy

Effective Date: 8 August 2025
Last Updated: 8 August 2025

At sylvanaseymour.com we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use and protect your personal information when you interact with our website sylvanaseymour.com, and when you purchase our products, including books, plants and orgonite items.

This policy is compliant with the General Data Protection Regulation (GDPR) for users in the European Union (EU).

By accessing or using this site, you agree to the terms of this Privacy Policy.

We collect information when you use our website, place an order, or subscribe to our emails.

We may collect:

• Full name
   
• Email address
   
• Shipping and billing addresses
   
• Payment details (processed through Stripe, PayPal, or other secure gateways)
   
• Phone number (if you provide it)

Collected automatically using cookies and tracking technologies:

• IP address
   
• Browser type and version
   
• Pages visited and time spent
   
• Referral source (e.g. from a Facebook ad)

Under the GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfil your order or provide requested services
   
• Consent: When you opt into our marketing emails or cookies
   
• Legal obligations: To comply with laws or tax requirements
   
• Legitimate interest: For fraud prevention, analytics, and improving services
   

You may withdraw your consent at any time by contacting us at admin@sylvanaseymour.com or using the unsubscribe links in our emails.

We use your data to:

• Process and deliver orders for books, plants, and orgonite items
   
• Provide order updates and customer support
   
• Send newsletters, promotions, and updates (only with your consent)
   
• Analyse website performance and improve our services
   
• Show relevant ads on platforms such as Facebook and Instagram

We use cookies and tools like Facebook Pixel and Google Analytics to:

• Understand how visitors use our site
   
• Track conversions from ads
   
• Build custom and lookalike audiences for marketing
   

By using our site, you consent to the use of cookies unless you disable them in your browser.

To opt out of Facebook Ads tracking, you can visit:
https://www.facebook.com/settings/?tab=ads

We never sell your personal data. We may share it with:

• Trusted service providers who help us operate the website, process payments, manage email marketing, and ship products
   
• Law enforcement or regulatory bodies if required by law
   
• Advertising platforms (e.g. Facebook, Google) via tracking tools for marketing purposes
   

All third parties are required to maintain data security and use your information only as needed to provide their service.

We retain your personal information:

• As long as needed to fulfil your order or services
   
• For marketing purposes until you withdraw consent
   
• To meet legal, tax, and regulatory requirements
   

You may request deletion of your data at any time by contacting us.

If you are located in the EU, you have the right to:

• Access: Request a copy of your data
   
• Rectification: Ask us to correct inaccurate or incomplete data
   
• Erasure: Ask us to delete your personal data ("right to be forgotten")
   
• Restriction: Request that we restrict processing in certain circumstances
   
• Data portability: Ask for a copy of your data in a structured, machine-readable format
   
• Withdraw consent at any time
   

To exercise any of these rights, please contact us at admin@sylvanaseymour.com

We may ask for identity verification before fulfilling data requests.

If you are located outside of [Your Country], your data may be processed in countries that have different data protection laws than your own. We ensure all third parties handling your data provide adequate protection in accordance with GDPR.

We implement appropriate technical and organisational measures to protect your information, including:

• SSL encryption
   
• Secure payment processing via third-party gateways
   
• Restricted internal access to personal data
   

While we do our best to protect your data, no method of transmission over the internet is 100% secure.

Our site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Our website may include links to external sites. We are not responsible for the privacy policies or content of those websites.

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date. Continued use of the site after changes are posted constitutes your acceptance of those changes.

If you have any questions or wish to exercise your data rights, please contact us:

Email: admin@sylvanaseymour.com
Website: sylvanaseymour.com